Call Analysis Dashboard

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Call #PT-2023-11-0452

Nov 15, 2023 - 10:30 AM
4 min 22 sec
Hindi → English
Good audio quality

Call Summary

Discussion about Mathematics performance and upcoming unit test preparation

The teacher initiated the call to discuss the student's recent performance in Mathematics, noting improvement but suggesting additional practice. The parent expressed concern about the upcoming unit test and requested guidance on preparation. The teacher recommended using the nLearn platform for practice tests and assured the parent they would provide extra support.

Call Transcript

Timestamp
Speaker
Content
[00:00]
Teacher
Hello, this is Priya Sharma calling from Narayana School regarding your child Rohan in Class 8.
[00:07]
Parent
Yes, good morning. This is Rohan's mother speaking.
[00:12]
Teacher
I wanted to discuss Rohan's performance in Mathematics. He has shown improvement in the last two weeks, but I recommend some additional practice before the unit test next week.
[00:28]
Parent
I'm concerned about the upcoming test. He's been struggling with algebra concepts. What can we do to help him prepare better?
[00:38]
Teacher
I suggest using the nLearn platform for additional practice tests. There are specific modules for algebra that would be very helpful. Also, I'm available for extra help after school on Wednesday.
[00:55]
Parent
That sounds good. I'll make sure he attends the extra class and uses nLearn. Thank you for your support.
[01:05]
Teacher
You're welcome. Please don't hesitate to contact me if you have any other concerns. Have a good day!
[01:12]
Parent
Thank you, you too. Goodbye.

Issues Identified

Teacher Issues

Academic performance concern
Identified need for additional Mathematics practice before unit test
Category: Academic Subject: Mathematics

Parent Issues

Concern about upcoming test
Expressed worry about student's preparation for Mathematics unit test
Category: Academic Subject: Mathematics

Sentiment Analysis

Teacher Sentiment

Positive
Overall sentiment
Valence Positive
Arousal Moderate
Dominance High
Analysis

Teacher maintained a professional and positive tone throughout the call. Demonstrated confidence (high dominance) when suggesting solutions. Moderate energy level (arousal) appropriate for the discussion.

Parent Sentiment

Positive
Overall sentiment
Valence Positive
Arousal Moderate
Dominance Moderate
Analysis

Parent expressed initial concern (moderate arousal) about the upcoming test but became more positive after receiving guidance. Showed appropriate assertiveness (moderate dominance) when asking for help. Ended the call with appreciative tone.

Interaction Dynamics

Turns Taken
7 total
Teacher: 4
Parent: 3
Talk Time
2:45 teacher
1:37 parent
Resolution
Positive
Concerns addressed

Teacher Performance Evaluation

92%
Excellent
Performance score based on 14 evaluation criteria

Evaluation Criteria

IsFatal: No
Opening Greeting
Did the teacher provide a clear greeting immediately upon picking up the call?
Yes
Introduction by Teacher's Name/Class/Subject
Did the teacher introduce themselves by name OR specify class/subject?
Yes
Relevant Information About the Student
Did the teacher provide specific student details and build a connection?
Yes
Discussion of Additional Topics
Were additional topics discussed appropriately after student-related discussion?
NA
Call Duration
Was the call duration sufficient (ideally over 90 seconds)?
Yes
Appropriate Resolution of Parent's Query
Did the teacher fully resolve the parent's query when raised?
Yes
Checklist Maintenance and Discussion
Did the teacher follow a checklist and cover key points?
Yes
Pitching Self-Help Options
Did the teacher suggest self-help options (e.g., nLearn) when relevant?
Yes
Teacher's Communication Skills
Was the teacher's communication clear, with no interruptions?
Yes
Professionalism Throughout the Call
Did the teacher maintain a professional demeanor?
Yes
Request for Feedback or Suggestions
Did the teacher ask for feedback or invite parent input?
Yes
Proper Call Closure
Did the teacher close the call with a thank-you and well-wishes?
Yes

What Went Well

  • Clear communication and professional tone throughout
  • Provided specific academic feedback and actionable suggestions
  • Effectively used digital platform (nLearn) recommendation

What Could Be Improved

  • Could provide more specific details about the extra help session

Teacher's Area of Improvement

  • Consider providing written follow-up after such calls

Dropout Risk Analysis

Risk Indicators

Intent to Leave/Comparing Schools
Explicit intent to leave or favoring other schools
No
Staff Dissatisfaction
Negative comments about staff/teachers
No
Influence/Behavioral Issues
Negative peer influence or behavioral struggles
No
Facility/Infrastructure Issues
Complaints about school facilities
No
Academic Dissatisfaction
Frustration with academics
No
Fee Concerns
Complaints about costs
No

No dropout risk indicators detected

The conversation showed positive engagement from both parent and teacher with no signs of dissatisfaction that might indicate potential dropout risk.

JSON Output

{ "transcript": "[Full structured transcript]", "context_notes": [], "audio_quality_assessment": { "overall_quality": "good", "noise_level": "minimal", "clarity": "high", "technical_issues": "none" }, "speaker_statistics": { "teacher_talk_time": "02:45", "parent_talk_time": "01:37", "total_turns": { "teacher": 4, "parent": 3 } }, "title": "Discussion about Mathematics performance and upcoming unit test preparation", "summary": "The teacher initiated the call to discuss the student's recent performance in Mathematics, noting improvement but suggesting additional practice. The parent expressed concern about the upcoming unit test and requested guidance on preparation. The teacher recommended using the nLearn platform for practice tests and assured the parent they would provide extra support.", "sentiment_analysis": { "teacher": { "sentiment": "Positive", "valence": "Positive", "arousal": "Moderate", "dominance": "High", "reasoning": "Teacher maintained a professional and positive tone throughout the call. Demonstrated confidence when suggesting solutions. Moderate energy level appropriate for the discussion." }, "parent": { "sentiment": "Positive", "valence": "Positive", "arousal": "Moderate", "dominance": "Moderate", "reasoning": "Parent expressed initial concern about the upcoming test but became more positive after receiving guidance. Showed appropriate assertiveness when asking for help. Ended the call with appreciative tone." }, "notable_audio_features": { "teacher": { "tone": "professional", "volume": "moderate", "rate": "steady", "pauses": "minimal" }, "parent": { "tone": "concerned", "volume": "moderate", "rate": "steady", "pauses": "minimal" }, "interactions": "polite_exchanges" } }, "issues_mentioned_by_parent": [ { "issue": "Concern about upcoming Mathematics unit test", "category_id": "1", "subjects": [ "Mathematics" ] } ], "issues_mentioned_by_teacher": [ { "issue": "Need for additional Mathematics practice before unit test", "category_id": "51", "subjects": [ "Mathematics" ] } ], "teacher_performance_evaluation": { "IsFatal": "No", "FatalReason": "", "breakdown": { "opening_greeting": { "assessment": "Yes", "reason": "Immediate, clear greeting provided" }, "teacher_introduction": { "assessment": "Yes", "reason": "Teacher clearly introduced themselves by name and school" }, "student_information": { "assessment": "Yes", "reason": "Provided specific academic feedback about Mathematics performance" }, "additional_topics": { "assessment": "NA", "reason": "No additional topics discussed beyond academic performance" }, "call_duration": { "assessment": "Yes", "reason": "Call duration was 4 minutes 22 seconds" }, "query_resolution": { "assessment": "Yes", "reason": "Parent's concern about test preparation was fully addressed" }, "checklist_maintenance": { "assessment": "Yes", "reason": "Key points about performance and preparation were covered" }, "self_help_options": { "assessment": "Yes", "reason": "Recommended nLearn platform for additional practice" }, "communication_quality": { "assessment": "Yes", "reason": "Clear communication with no interruptions" }, "professionalism": { "assessment": "Yes", "reason": "Maintained professional demeanor throughout" }, "request_feedback": { "assessment": "Yes", "reason": "Invited parent to contact with any other concerns" }, "proper_call_closure": { "assessment": "Yes", "reason": "Closed call with thank you and well-wishes" } }, "qualitative_feedback": { "what_went_well": "Clear communication and professional tone throughout. Provided specific academic feedback and actionable suggestions. Effectively used digital platform recommendation.", "what_could_be_improved": "Could provide more specific details about the extra help session", "teacher_area_of_improvement": "Consider providing written follow-up after such calls" } }, "dropout_risk_analysis": { "intent_to_leave_or_comparing_schools": "No", "dissatisfaction_with_staff_and_teachers": "No", "influence_or_behavioral_issues": "No", "facility_or_infrastructure_issues": "No", "academic_dissatisfaction": "No", "fees": "No", "reasoning": "No indicators found. The conversation showed positive engagement from both parent and teacher with no signs of dissatisfaction that might indicate potential dropout risk." } }

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